Thu, November 14, 2019
NBDA NAMES LOCAL BIKE SHOP ONE OF AMERICA’S BEST BIKE SHOPS FOR 2019
Full Circle Cycle in MetroWest was named one of America’s Best Bike Shops for 2019.
The National Bicycle Dealers Association (NBDA) has certified Full Circle Cycle as a top local bicycle retailer in the United States. Fewer than 200 qualified for this honor and Full Circle Cycle is the only recipient in Central Florida.
“We are extremely proud of our seasoned crew,” says Full Circle Cycle co-owner Fred Hewett, “and we strive every day to provide our loyal customers with the best cycling experience.”
Certification is a lengthy application process that quantifies key elements found in successful retail operations of all kinds. Evaluations include mystery shoppers who observe dealers through phone and email contacts, website appeal and accuracy, and an in-store visit with detailed breakdown of their experience—from a customer’s perspective, provided to all shops participating. This process gives an outside perspective and allows each retailer the opportunity to recognize their strengths and weaknesses.
“The application process and mystery shopper report are great tools to help us identify any shortcomings in our service and be a better bike shop,” said Hewett.
America’s Best Bike Shops certification requires not only great shopping experiences and expert staff, but also support for local and national cycling advocacy.
Full Circle Cycle supports many local and regional cycling events including initiatives to get more kids on bikes. “We love teaching kids about bicycle safety and the joys of riding a bike,” Hewett says.
The NBDA is a non-profit organization promoting the interests of cycling and specialty bicycle retail since 1946.
Full Circle Cycle has served the cycling community of Southwest Orange in beautiful MetroWest since 1993 with quality bicycles, sales and service.