We are excited to announce that Disney Institute’s Approach to Business Excellence is now being offered in Spanish or Portuguese at Disney’s Contemporary Resort in our Learning Experience Center. 

These are the program dates:

June 28-29 in Spanish

June 30-31 in Portuguese

As a participant in this multi-day course at Walt Disney World Resort in Florida, you’ll learn how to:

🌟 Develop an understanding of the importance of a leadership vision that inspires dedication and commitment among employees

🌟 Adapt key elements of the Disney employee engagement strategy to strengthen your culture

🌟 Develop an organization that supports consistent delivery of exceptional quality service

🌟 Foster a collaborative environment that draws on the creative resources of your entire organization

Concepts Covered

Receive an Introduction to the Disney Chain of Excellence, covering topics such as:

Customer Focus & The Brand Promise

Since the beginning, Disney has been creating and sustaining lifelong relationships with its customers while producing strong business results. Explore techniques used to retain customers for life and identify reliable strategies to deliver more effectively on your organization’s brand.

Leadership Strategies for Organizational Excellence

At Disney, leadership is not defined by your title; it is defined by your actions. Our leaders proactively work to align their values with the Company’s vision and the result is a motivated, innovative, and productive workforce. Learn the details of the Disney perspective on leadership and how to adapt it to your journey.

Employee Engagement Practices

Disney’s time-tested approach to employee engagement provides insights into how you can help your organization shape employees who are comfortable in their roles, know their purpose, and feel engaged and valued.

Consistent Delivery of Quality Service

Uncover some of the secrets behind the Disney service culture and processes. Examine modern approaches for delivering world-class Guest service and discover how attention to detail creates a consistent, successful environment for both employees and customers.

Continuous Improvement and Feedback

Disney continues to foster and organize the creative energy of its employees with great success. Learn techniques to foster continuous improvement and use feedback to develop innovative solutions to everyday business challenges.

To learn more about Disney’s Approach to Business Excellence, click here: https://www.disneyinstitute.com/disneys-approach-business-excellence/